FAQ's

1. General Questions

What is the status of my order?
You can view the status of your order in the tracking email you received when you placed the order.

Can I change my order?
All paid orders are final. No changes can be made once payment has been processed.

2. Payment

What payment methods do you accept?
We accept all Visa and Mastercard cards.

Which currency will I be charged in?
You will be charged in USD.

Do you offer 3 or 4 times payment option?
No, we do not offer a payment instalment option.

3. Shipping

Where do you ship?
We offer worldwide shipping.

How long does it take to ship my order?
Orders generally ship within 10-12 business days.

Do you offer fast shipping?
We ship with the fastest method possible. However, delivery times may vary depending on the number of orders we are processing.

How can I track my package?
You can track your order using the tracking email sent to you after your purchase.

What if I'm not home?
The courier will inform you of the estimated arrival date and time. Please make sure someone is available to receive the package.

Will I pay taxes for international shipping?
No, you will not incur any additional taxes for international shipping.

4. Returns

For returns, please refer to our Refund Policy found in the footer menu.